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How lordexchange Handles Your Personal Data

At lordexchange, we handle every piece of personal data you share with us — from account registration details to UPI transaction records — with clear purpose and defined…

No data sold to third partiesUPI & Paytm transaction records protectedAccount data deletion on requestEncrypted storage for all personal detailsIndia-specific data handling

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What This Privacy Policy Covers

lordexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data collected when you create and use a lordexchange account, whether you deposit via UPI, Paytm, PhonePe or any other supported method. The scope covers data gathered through our website, mobile interface and customer support interactions. Access to and

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use of lordexchange is subject to local law; this policy applies where local law permits your participation. We process data for account verification, fraud prevention, payment processing and service improvement. Your contact details, device identifiers and transaction history fall within this policy's scope. If local regulations
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in your area impose additional obligations on how we handle your data, those requirements take precedence. We review and update this policy periodically, and we will notify you of material changes through your registered contact details.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove the personal data we hold, our privacy team is reachable through the channels below.

HOW WE PROTECT YOUR DATA

Data Handling, Storage and Account Security

We maintain specific technical and procedural controls across every part of your data lifecycle, from the moment you enter your phone number at registration through to account closure.

Encrypted Data Storage

All personal data — including your name, phone number, address and linked UPI or Paytm identifiers — is stored using…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

KYC Document Handling

Identity documents submitted for account verification are processed solely for KYC purposes.

Transaction Record Retention

Deposit and withdrawal records — including PhonePe and Paytm transaction references — are retained for the period required by financial…

Third-Party Data Sharing

We share data with payment processors like UPI networks and Paytm only to complete transactions you initiate.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you, ask us to correct inaccuracies, or request…

Questions About Your Data and Privacy Rights

The answers below address the most common questions we receive about how lordexchange collects, uses and protects personal data for accounts in India and other supported regions.

We collect your name, email address, phone number, date of birth and address during registration. When you make deposits via UPI, Paytm or PhonePe, we also record the transaction reference and amount to maintain accurate account and payment records.

Payment references from UPI, Paytm and PhonePe transactions are stored in encrypted databases with access limited to authorised payment-reconciliation staff. We do not store full bank account numbers or VPA credentials on our servers.

Yes. Log into your account, go to Settings and select the Privacy section to submit a data-access request. We will compile and deliver a copy of your personal data within 30 days of verifying your identity.

Submit a deletion request through the in-account Privacy form or email our privacy team. We will delete or anonymise your data after the mandatory financial record-keeping retention period applicable in your jurisdiction has elapsed.

No. We do not sell or rent personal data to third parties for marketing purposes. Data is shared only with payment processors and service providers who need it to operate your account, and all are bound by data protection agreements.

We use session cookies for login persistence and analytics cookies for page performance. You can withdraw consent for non-essential cookies via the cookie banner or your browser settings; this will not prevent you from accessing your account.

On account closure, personal data is retained for the period required by applicable financial regulations in your region, then deleted or anonymised. You can confirm the specific retention period by contacting our privacy team before closing.

How lordexchange Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Storage and Account Security

Encrypted Data Storage

Cookie Controls

KYC Document Handling

Transaction Record Retention

Third-Party Data Sharing

Your Right to Access and Correct

Questions About Your Data and Privacy Rights

01 What personal data does lordexchange collect when I open an account?

02 How is my UPI or Paytm payment data stored and protected?

03 Can I request a copy of the personal data you hold about me?

04 How do I ask lordexchange to delete my account data?

05 Does lordexchange share my data with third parties for marketing?

06 How does lordexchange handle cookies, and can I opt out?

07 What happens to my data if I close my lordexchange account?

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